You maybe a financial institution, automotive dealer or government department, where an intuitive chatbot can engage your customer to elicit the best service your organization can offer thus eliminating possibilities of missed calls, bad communication, delayed response or an whimsical agent. The consistency & quick response will not only give you a distinct advantage but also help you track the messages to analyze and improve your service delivery.
BOT Chestra, a sharp & clever chatbot from S4M will be your new channel, alternating or complementing your call center or the sales team
Chatbots are not just the future, they are here and now. Your customers want them today, and you need them too
Chatbots are a great way to add a little personality and fun to your corporate communication. 12% of bots on Messenger have had someone ask them to tell a joke or amusing anecdote.
Gartner predicts that chatbots will power 85% of all customer service interactions by 2020. 51% of people believe a business should be available 24/7, 49% prefer messaging to an actual phone call. Nearly one half of your customers want to reach you at all hours of the day, and want it to be via a messaging app.
Service oriented industries are increasingly moving towards messaging apps to engage and serve their customers
Increase your user engagement. Keep your users glued.